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GO4YU CALLING Mobile Application Terms and Conditions

GO4YU CALLING Mobile Application Terms of Use

We recommend you to carefully read the provisions of the document “GO4YU CALLING Mobile Application Terms of Use” (hereinafter referred to as Terms of Use). These Terms of Use represent a legally-binding agreement regulating the mutual relations between GO4YU and you, as a client, in view of the use of the GO4YU CALLING mobile application. By accepting the Terms of Use, you acknowledge that you have read, understood and agreed to the terms and provisions stipulated therein. The document titled “GO4YU CALLING Mobile Application Privacy Policy”(hereafter: Privacy Policy) is an integral part of the Terms of Use and is available on calling.go4yu.com.

Should you disagree with any of the terms and provisions stipulated in the Terms of Use or in the Privacy Policy, you are recommended not to use the GO4YU CALLING mobile application.

By activating, using and making payments within the GO4YU CALLING mobile application, you agree with the prices and service charges. The service prices and the taxes applied to the GO4YU CALLING mobile application are subject to change. To ascertain the prices applicable at the moment of using the GO4YU CALLING mobile application, please visit the site: calling.go4yu.com.

Amendments to the Terms of Use

We encourage you to check on the web portal calling.go4yu.com, from time to time, whether the Terms of Use version has recently been updated and read the amendments, if any. Any amendments to the Terms of Use shall enter into force at the moment they are published on calling.go4yu.com.Should you continue using the GO4YU CALLING mobile application after entry into force of any new version of the Terms of Use, you shall be deemed to have agreed to the amendments thereto.

Description of the GO4YU CALLING mobile application

The GO4YU CALLING mobile application can be downloaded free of charge at Google Play and iTunes store. After downloading the application, you will be required to register within the GO4YU CALLING mobile application. On completing the registration, you are granted a WelcomePackage with 60 minutes and 600 SMS messages that can be used, within 30 days from the date of registration, for making calls and sending SMS messages to the predefined list of destinations set out in the Terms of Use. The Welcome Package is granted to you on a promotional basis once-off at the initial registration. On expiry of 30 days from the date of registration, or after you have used up minutes and SMSs granted in the Welcome Package, you can purchase any of the Plans from the GO4YU CALLING offer with a predefined number of minutes and SMS messages for a period of 30 days from the date of Plan purchase.


By using the allocated 076 numbering range (076 80 50 000 - 076 80 99 999), the GO4YU CALLING mobile application allows you to:

  • make outgoing calls to the users of fixed and mobile network of Telekom Srbija;
  • receive incoming calls from the users of fixed and mobile network of Telekom Srbija;
  • make outgoing calls to 076 543 abcd numbers that are used within Nomadic Service with an SIP phone;
  • receive incoming calls from 076 543 abcd numbers that are used within Nomadic Service with  an SIP phone;
  • make outgoing calls to the virtual numbers used within Plans for MVNO;
  • receive incoming calls from the virtual numbers used within Plans for MVNO;
  • make outgoing calls to other users of the GO4YU CALLING mobile application;
  • receive incoming calls from other users of the GO4YU CALLING mobile application;
  • receive incoming calls from the international network;
  • exchange SMS messages (receive and send) with the users of the Telekom Srbija mobile network;
  • receive international SMS messages.

All the advantages defined herein (receiving incoming calls, making outgoing calls, exchanging (sending and receiving) SMS messages) are available to you in case you have any of the Plans (Plan 1or Plan 2or Plan 3) or Welcome Package activated. If you have no plan nor Welcome package activated, you will only be able to receive incoming calls and make outgoing calls to other users of the GO4YU CALLING mobile application at latest 30 days from the expiration date of the plan, respectively Welcome Package.

The service is offered, on the same conditions and with the same tariff policy, to all users regardless of the location where the service is used within the territory of North America, South America, Australia, Asia and Africa.

Call duration and accounting interval

The maximum duration of a call (either incoming or outgoing) is 60 minutes (3600 seconds).
The accounting interval is 1 second.

GO4YU CALLING app to app calls

The calls between users of the GO4YU CALLING mobile application made within the application (app to app calls) are not charged, i.e. not accounted for within a plan.

Limitations

The GO4YU CALLING mobile application does not offer a possibility of receiving incoming calls and generating outgoing calls or receiving and sending SMS messages to the network numbers that are not defined in the Terms of Use, including but not limited to:

  • generation of outgoing calls to other fixed and mobile networks in the Republic of Serbia;
  • reception of incoming calls from other fixed and mobile networks in the Republic of Serbia;
  • generation of outgoing calls to the users of Nomadic Service of Telekom Srbija (numbering range 076 655);
  • reception of incoming calls from the users of Nomadic Service of Telekom Srbija (numbering range 076 655);
  • generation of outgoing calls to the users of Nomadic services of other operators in the territory of the Republic of Serbia;
  • reception of incoming calls from the users of Nomadic services of other operators in the territory of the Republic of Serbia;
  • generation of outgoing calls to non-geographic services, emergency, and help/rescue services, services of public interest, commercial services;
  • generation of outgoing calls to fixed and mobile networks in the USA and/or Canada;
  • reception of incoming calls from other fixed and mobile networks in the USA and/or Canada;
  • generation of outgoing international traffic;
  • exchange (receiving and sending of textual messages) of SMS messages with the mobile networks of other operators in the Republic of Serbia;
  • international SMS sending.

The GO4YU CALLING mobile application does not allow additional services, including, but not limited to, Call Diverting, Call Waiting, Call on Hold, Conference Call.

System requirements

In order to be able to use the service you have to:

  • own a smartphone with the Android operating system, version 4.0 or later, i.e. with the iOS operating system, version 8.0 or later;
  • download the GO4YU CALLING mobile application from Google Play or iTunes store;
  • be a registered user of the mobile telephony service with one of the mobile service operators in the territory where GO4YU provides a service GO4YU CALLING mobile application with an activated data transfer service (or be able to use a WiFi network);
  • register via a verification code which, when registering, will be delivered to your mobile number by an SMS;
  • be connected to the Internet via your mobile telephone device (WiFi or data Internet access from the plan of the mobile service operator whose services you use).

 

Subscription fee 

The GO4YU CALLING mobile application is a prepaid service with a limited duration of 30 days from the date of purchasing your plan.

The Welcome Package (60 minutes and 600 SMS messages) shall be granted to you on a promotional basis once-off at the initial registration.

If you use up the available minutes and SMS messages granted to you with the Welcome Package before the expiration of the Welcome Package 30-day validity period, you may purchase a new Plan. The new Plan can also be purchased when you have not previously used up the Welcome Package minutes and the Welcome Package validity period has not expired, whereby the validity period of the Plan shall be extended for additional 30 days from the date of purchase. If you have not used up the Welcome Package minutes, the same will be transferred for further use.

You may select a Plan from the GO4YU CALLING offer: 

Plan Minutes SMS  Incoming calls

Plan duration

Plan price (USD)*
Plan 1 0 Unlimited Unlimited 30 days 1.99
Plan 2 120 Unlimited Unlimited 30 days 4.99
Plan 3 600 Unlimited Unlimited 30 days 9.99


* Plan prices are shown in USD, tax exclusive.

Unlimited sending of SMS messages shall not imply the non-rational use of the service. If GO4YU notices that your usage is excessive, i.e. that it hampers or prevents service provision within the GO4YU CALLING mobile application to other users, GO4YU reserves the right to suspend the service or ban you from using the GO4YU CALLING mobile application.

There is no limitation as to the number of subscription fees you may buy during the use of the GO4YU CALLING mobile application.

You may buy a new plan in the course of the validity period of the purchased plan (before the expiry of a 30-day deadline) and in that case, unused minutes shall be added to the minutes from the new plan, whereby the validity period of the plan shall be extended for an additional 30 days from the date of purchase.

Unused minutes and SMS messages from the selected plan included in the subscription fee shall not be carried over to the following month.

Via the GO4Friends option you may receive bonus minutes. All new users who download the GO4YU CALLING mobile application and successfully register based on this option (by typing the 076 numbering you were allocated when registering) shall receive 5 bonus minutes, and you shall receive 10 bonus minutes. In order to be able to use the bonus minutes, you must have some of the Plans (Plan 1 or Plan 2 or Plan 3) or Welcome Package activated. The bonus minutes shall remain on your account 30 days after the expiry of the validity of the plan, respectively Welcome Package. If in that period you purchase a new plan, you will be able to reuse the bonus minutes. 

Bonus minutes are first to be used when making outgoing calls, followed by minutes from the purchased plan.

The purchase of Plans

You may purchase the plans of the GO4YU CALLING mobile application via Google Play Store (for all users of smartphones with the Android operating system) and iTunes Store (for all users of smartphones with the iOS operating system).

Google Play and iTunes applications and services are used while making your purchase, so please refer to their websites for more information about the types of data necessary for making the purchase and the Privacy Policy of these services. These applications and services are linked to the charging platform of the GO4YU CALLING mobile application and in said case the information about payment shall be replicated in the charging platform in order to ensure for you the next service use period.

When making the purchase of the GO4YU CALLING mobile application plans via Google Play Store or iTunes, to complete your purchase you allow Google Play or iTunes services to use your credit or debit card data, their expiration dates, CVV code, the charging address and other information. GO4YU has no access to the aforementioned information, nor does it process or store them.

Internet access

The quality of signal for Internet access may affect the quality of services provided via the GO4YU CALLING mobile application. GO4YU is not responsible for the quality of the service provided by the GO4YU CALLING mobile application if there are no optimal parameters of Internet access (no matter whether access is via WiFi, CDMA or GSM network). If there are any problems in the use of the GO4YU CALLING mobile application, primarily with the Internet provider (no matter whether access is via WiFi, CDMA or GSM network), please check whether there are any problems in the delivery of the Internet Access service and proceed to resolve the problem.

The mobile network 

The GO4YU CALLING mobile application may request access to your mobile network. Before you accept the Terms of Use, please check with your mobile operator the possibilities of using the VoIP functionality via your mobile operator network.

Sending of SMS 

It is essential to know that when your smart phone is off-line (you neither use data traffic from your mobile operator’s Plan nor have access to the Internet via a WiFi network), SMS messages sent to you at the allocated 076 number during that period will not be delivered. All undelivered SMS messages shall be stored on the GO4YU system for a maximum of 3 days from the moment they are sent to your allocated 076 number. All the saved SMS messages shall be delivered to you when your smart phone is on-line (you turn on the data traffic from your mobile operator’s Plan or connect your smartphone to a WiFi network).

It is possible to send text data via SMS messages. The sending of MMS (Multimedia Messaging Service) is currently not available via the GO4YU CALLING mobile application.

Presently, it is not possible to distribute audio files, photographs, and video material or other multimedia formats which users may have on their mobile devices. GO4YU thus cannot be liable for the non-delivery of said content.

Push notifications

The GO4YU CALLING mobile application uses Push Notification service, the provider of which is a third party, to inform on the duration and expiry of selected plans, on the allocation of bonus minutes and to send other information closely related to your usage of the GO4YU CALLING mobile application.

The Push Notification service i.e. Push Notification server represents the delivery of information from the software application to the smartphone where you use the GO4YU CALLING mobile application.

If you do not read the information circulated via the Push Notification service, it will be located in the status bar of your smartphone until you read it.

Changing mobile phone number

When changing the mobile phone number (MSISDN) your account shall be deleted (you lose the right to use the allocated GO4YU CALLING number, the remaining minutes and SMS messages on your account are canceled). You may always repeat the registration, open a new account and get new 076 number.

Changing smartphone

When changing your smartphone, you can download the application on the new device and the allocated 076 numbering range and the remaining minutes and SMS messages, if any, shall be kept in your account.

User account

You shall be responsible for all activities occurring on the account you created within the GO4YU CALLING mobile application. By accepting the Terms of Use, you agree to immediately notify GO4YU if you notice the unauthorized use of your account. GO4YU shall not be liable for any loss that may arise as a result of someone else using your account, either with or without your knowledge.

Use of the application outside of its purpose

The GO4YU CALLING mobile application can exclusively be used for phone calls and exchange of SMS messages as stated in the section Description of the GO4YU CALLING mobile application.

You may exclusively use the GO4YU CALLING mobile application distributed through the Google Play Store and the iTunes store.

The following is not allowed:

  • copying, modifying, adapting, translating the application into other languages, sharing or creating derivative software based on the GO4YU CALLING mobile application;
  • including any part of the GO4YU CALLING mobile application into your software or using it for designing purposes in combination with other software, i.e. using it with other software or services;
  • assigning, leasing or renting, lending, allocating, selling, licensing, distributing and granting other rights in the software or service;
  • decompiling, disassembling, reverse engineering or attempting a reconstruction, identification or full or partial disclosure of the source code, original idea or algorithm of the GO4YU CALLING mobile application or any service from the GO4YU CALLING mobile application by any means;
  • removing, concealing or altering copyrights and/or other information regarding the ownership of the GO4YU CALLING mobile application or services provided through the GO4YU CALLING mobile application;
  • using the GO4YU CALLING mobile application or services to create or distribute viruses;
  • avoiding copy protection or other digital protection mechanisms;
  • using the GO4YU CALLING mobile application or any of the GO4YU CALLING mobile application services in conflict with any applicable law or for illegal and unauthorized purposes;
  • using the GO4YU CALLING mobile application or any of the GO4YU CALLING mobile application services in any manner that could damage, disable or impair any part of the services used through the GO4YU CALLING mobile application;
  • using the GO4YU CALLING mobile application or any of the GO4YU CALLING mobile application services for distribution of bulk SMS messages for commercial purposes or for the purpose of political campaigns or any form of unsolicited SMS notifications;
  • using the GO4YU CALLING mobile application or any of the GO4YU CALLING mobile application services for misrepresentation to another person or fraudulent behavior;
  • using the GO4YU CALLING mobile application or any of the GO4YU CALLING mobile application services in any other way other than through the GO4YU CALLING mobile application interface.

 

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY ACKNOWLEDGE AND WILLINGLY AGREE THAT YOUR USE OF GO4YU SERVICE, PROVIDED “AS IS” OR “AS AVAILABLE”, INCLUDING GO4YU CALLING MOBILE APPLICATION AND GO4YU CALLING SITE, SHALL BE AT YOUR SOLE RISK.

GO4YU DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IMPERFECTION AND/OR FAILURES IN THE SERVICE WILL BE IMPROVED AND/OR FIXED. NO VERBAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY GO4YU (INCLUDING ALL OF IT’S EMPLOYEES) SHALL CREATE A WARRANTY. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY REPAIR, SERVICING OR CORRECTION IN CASE THAT SERVICE CAUSE ANY DEFECTS. YOU UNDOUBTLY AGREE THAT IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GO4YU (INCLUDING ALL OF IT’S EMPLOYEES) BE LIABLE OR RESPONSIBLE FOR PERSONAL INJURY, PROPERTY DAMAGE OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES WHATSOEVER, RESULTING FROM, OR RELATED TO, YOUR USE OR INCAPACITY TO USE THE SERVICE, ANY UNAUTHORIZED OR UNLAWFUL ACCESS, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE, THROUGH THE ACTIONS OF ANY THIRD PARTY.

YOU SPECIFICALLY ACKNOWLEDGE THAT GO4YU SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

The GO4YU CALLING Service is appropriate and available for usage in North America, South America, Australia, Asia and Africa. You understand and acknowledge that accessing or using the GO4YU CALLING Service outside these locations are at your own volition and that you are responsible for compliance with local law and jurisdictions.

Acceptance of Terms & Conditions 

You affirm that you have the ability to enter into this Agreement. If you are under the age of consent in your jurisdiction to form a binding agreement (and you are more than 13 years of age), you affirm that you are either an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Terms and Conditions, and to abide by and comply with this Terms and Conditions. The Service is not intended for children under the age of 13.

Feedback

You agree that any ideas, suggestions, comments, proposals on the improvement of GO4YU products and/or services, names of GO4YU products and/or services, options for their promotion, as well as the development of new GO4YU products and/or services (hereinafter: Feedback) that you send to GO4YU via GO4YU CALLING mobile application, GO4YU CALLING or GO4YU web portals, GO4YU pages on social networks or in any other manner, do not constitute confidential information and that GO4YU shall be free to use such information on an unrestricted basis without any compensation to you or any other person.

Trademark

GO4YU name and logo, as well as all the names and logos of GO4YU services and products, represent a trademark and intellectual property of GO4YU.

Availability and new versions of the GO4YU Calling mobile application

GO4YU may, without prior notice, cease delivering the GO4YU CALLING mobile application, services offered through the GO4YU CALLING mobile application, to you or to all users, or restrict the use of the GO4YU CALLING mobile application or any of the services provided through it. GO4YU, at its sole discretion, reserves the right to add additional features to the GO4YU CALLING mobile application, or to modify or provide updates and/or upgrades to the GO4YU CALLING mobile application or services provided through the GO4YU CALLING mobile application without prior notice to customers. GO4YU has no obligation to make available all or certain additional services or any modifications, additions or later versions of the GO4YU CALLING mobile application.

If necessary, when installing the updated version of the GO4YU CALLING mobile application you will be asked to accept certain or complete changes to the Terms of Use in case you want to download, install or use additional services or additions to the new version of the GO4YU CALLING mobile application. You hereby agree that your smartphone may automatically request and/or start receiving such changes, upgrades or updates to the GO4YU CALLING mobile application.

Termination of use

You may cease using the GO4YU CALLING mobile application by uninstalling it from your smartphone in the same manner in which any other application is removed from mobile devices, in keeping with the rules of use for Android or iOS operating system.

GO4YU may restrict or prevent further use of the GO4YU CALLING mobile application in case you fail to observe the rules defined in the section Use of the Application Outside of its Purpose, or do not follow the rules defined in the Terms of Use.

Refund

If a user has made a purchase of the plan through the Google Play Store or iTunes without wanting to carry it out, or they want a refund within the applicable time limits and rules defined on the Google Play Store or iTunes, the refund may be requested through the Google Play Store or iTunes.

In any other case, GO4YU shall not refund payments made for the use of plans within the GO4YU CALLING offer.

Support

Support for the use of the GO4YU CALLING mobile application is available to you by contacting the email address support@go4yu.com or by calling the GO4YU contact center number 076/80-50-100 every day 24/7/365. Calls to the contact center made from 076 numbering are free of charge.